Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be sealed, in the original packaging.
Goods which have been used will not be accepted for a refund unless faulty and covered under the manufacturers warranty.
Additional non-returnable items:
- Gift cards
- Downloadable virtual products
- Vouchers
To complete your return, we require a receipt or proof of purchase. You will need to return the goods to us at your cost, using your courier of choice.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed. Due to the high incidents of banking fraud etc. we will need a proof of bank account letter from your bank. The refund will be made within 7 days of us receiving the returned items back.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Please be aware there is often some processing time before a refund is posted.
To allow for the above if after 10 days you have not received your refund yet, please contact us at clayton@urbanescapefishing.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to: 5 Glenart Place, Kloof, Kwa-Zulu Natal, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at clayton@urbanescapefisihing.co.za for questions related to refunds and returns.